Exchange and Returns Policy

Please read carefully to ensure you fully understand our policies.

We’re here to help!

Before returning or exchanging any product, we recommend contacting our Customer Service team at contact@allzoneshop.com for detailed instructions.

Return Policy:

Order Cancellation:
If you made a purchase on www.allzoneshop.com and received the product in perfect condition but are unsatisfied, you can request cancellation through our Customer Service email: contact@allzoneshop.com.

Please note the following rules:

Cancellation Period:
According to the Consumer Protection Code (CPC), customers purchasing from online stores have up to 7 (seven) days from the product's receipt to request a return.

Note: The right of withdrawal is a reflection period to protect consumers from aggressive commercial practices or unfamiliarity with the product. However, it is not intended for product testing.

Cancellation requests must follow these guidelines:

  • The product must be returned via post to the address provided by our support team.
  • Return the product in its original packaging with all manuals included.
  • Attach the purchase receipt to the returned product.
  • The product must show no signs of use.

Important: Products that do not meet these specifications will not be accepted and will be returned to the sender.

Refunds:

  • Credit Card: Refunds may appear on up to two subsequent billing statements.
  • Note: Refunds are processed only after receiving and inspecting the product at our Distribution Center. The product must show no signs of use.

Notice: All cancellation requests must be communicated to our Customer Service before sending any product. A written letter must accompany the returned product; otherwise, the request will not be accepted.

Exchange Policy:

For Clothing and Footwear:
We do not exchange items due to incorrect sizing. Size charts in centimeters are provided to help customers choose the correct size. As per the Consumer Protection Code, Article 18, there is no legal obligation for retailers to exchange products due to dissatisfaction with color, size, model, or similar reasons. Exchanges are only guaranteed for defective products.

Defective Products:

Products sold by AllZoneShop come with a 90-day warranty for manufacturing defects.

To request a defect evaluation:

Product Return:

  • Send the product via post to the address on the purchase label.
  • Use the original packaging.
  • Attach the purchase receipt to the product.
  • Include a written statement detailing the defect and how the product was used.

Important: Products that do not meet these specifications will be returned to the sender without evaluation.

Defect Evaluation Process:
Our suppliers will inspect the product and provide a final report within 15 business days after receiving the item.

If the defect is confirmed:

  • The customer will receive a replacement product free of charge.
  • If the same model is unavailable, the customer may choose a different model from our website within the value limit of the original product. If the new product is more expensive, the customer must cover the price difference.

If the defect is not confirmed:

  • The product will be returned to the customer with a rejection report.

Rejection Criteria:

  • No defect found.
  • Signs of improper use.
  • Evidence of accidental damage.
  • Normal wear and tear.
  • Improper washing.

Automatic Order Cancellation by AllZoneShop

Order Cancellation:
Orders may be automatically canceled in the following cases:

  • Failure to process payment via credit card.
  • Inconsistencies in order details.
  • Out of stock items.

Refunds Due to Order Cancellation:

  • Delivery Issues: If delivery is impossible due to an incorrect or inaccessible address, the product will be returned to our Distribution Center. The product cost, excluding shipping fees, will be refunded.
  • Out of Stock: If the purchased product is unavailable due to high demand, a full refund will be issued using the original payment method. The customer will be notified of this occurrence.